new
GailAgent
🚫 Do Not Call List is now live in Gail
You can now manage a
Do Not Call (DNC)
list directly in the Gail portal.Organizations can define phone numbers that should
never receive outbound calls from Gail
, while still allowing inbound calls to function normally.
What’s new
Location
- Available on the Contactspage under theDo Not Calltab.
Outbound call blocking
- Any number added to the Do Not Call list will not receive any outbound calls from Gail.
- This applies across all campaigns and use cases.
Inbound behavior
- Numbers on the Do Not Call list are not blocked from calling in.
- Inbound calls continue to work as they did before.
Campaign outcomes
- If a campaign attempts to call a number on the Do Not Call list, the result will appear as: Do Not Call
Try Script behavior
- If you attempt to use Try Scriptwith a number on the Do Not Call list, the system will display:“This number is blocked.”